By Lisa Malie, Managing Director, Product Management and Support
Felicia Reynolds, Managing Director, Product Management and Support
Behind the Scenes
MIAC Analytics offers a diverse range of products and services to a wide audience of clients. In turn, it takes a dedicated team of professionals to support, maintain and evolve these products and services in a dynamic marketplace. MIAC’s Product Management and Support team plays an integral role in our industry-leading effort to meet the ever changing needs of our clients.
Our Support team has the privilege of working across all functional teams within MIAC delivering services that include:
- Product Management
- Model Implementation
- Quality Assurance/Testing
- Sales and Marketing Assistance
Our most important role, however, is supporting MIAC’s clients through:
- New Client Implementation
- Software Training
- Software Documentation
- Software Support
- Product Enhancement
Our Product Management and Support Team addresses client’s questions in a variety of ways:
Support Mailbox
Send your questions, support requests, and product enhancement suggestions to support@miacanalytics.com and someone from our team will be happy to assist.
Product Support Quarterly Newsletter
Sign up today to be “in the know” as we highlight software features, new releases, and tips and tricks for using MIAC’s software to its fullest potential.
Client Support Portal (CSP)
Use MIAC’s CSP to monitor and review support requests and search our Knowledge Base of articles, application tips, and FAQs.
Asset Forum
Take advantage of MIAC’s resource center to access user manuals, software release notes, monthly data downloads, and other training materials.
Visit our Product Management and Support Page for more information about how we assist our clients in meeting their goals and objectives using MIAC’s products and services. We look forward to your feedback!
MIAC Software Product Support Update
Authors
Lisa Malie, Managing Director, Product Management and Support
Lisa.Malie@miacanalytics.com
Felicia Reynolds, Managing Director, Product Management and Support
Felicia.Reynolds@miacanalytics.com
View MIAC Perspectives – Summer 2021 Issue
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